Address
UK Pools and Spas, 69 Steward St, Birmingham, B18 7AF. United Kingdom
Phone number
075142626373
Definitions
“We,” “Us,” “Our,” or “UK Pools and Spas” refers to the pool repair company.
“You,” “Your,” or “Customer” refers to the client availing pool repair services.
“Pool products” refer to any equipment, accessories, or parts related to swimming pools.
Pool Repair Services
UK Pools and Spas will provide professional pool repair services using qualified technicians to the best of our abilities.
We strive to complete the repair work promptly, but timelines may vary depending on the complexity of the repair.
Manufacturer’s Warranty on Parts
For all pool repair services that involve the replacement of parts, we will use genuine parts or components recommended by the pool equipment manufacturer.
The replaced parts may come with a manufacturer’s warranty, which will be passed on to you. The terms and duration of the warranty will be specified in the product documentation or packaging.
Service Fees and Payments
Service fees will be discussed and agreed upon before commencing any repair work.
The cost of replacement parts and materials will be included in the total service fee, and a breakdown will be provided upon request.
Payment for the pool repair services is due within 30 days of completion of the work, unless otherwise agreed in writing. Any late payment will be charged inline with the Late Payment of Commercial Debts (Interest) Act 1998.
Until full payment is received, all repaired property shall remain the property of UK Pools and Spas.
Customer Responsibilities
It is your responsibility to provide accurate information about the pool repair requirements and any known issues related to the pool equipment must be disclosed.
You must ensure that there is proper access to the pool area and equipment for our technicians to perform the necessary repairs.
You shall provide uninterrupted access to the pool area and ensure clean, dry storage space for our tools and materials during the repair period.
It is believed that all isolation and utility supplies required for the repair are in good working order. In the event that these supplies are found to be faulty or not in good working condition, resulting in additional costs for UK Pools and Spas, such additional costs will be borne by you.
Delays and Charges
Any delay caused by other contractors or external factors not within the control of UK Pools and Spas may result in additional charges.
Additional charges for delays will be based on a day rate per technician present at the repair site.
Limitation of Liability
While UK Pools and Spas will make every effort to ensure high-quality repair work, we shall not be liable for any damages, losses, or injury arising from the use of our services or pool products.
Warranty Claims
If you believe that a repaired part is defective or fails within the manufacturer’s warranty period, please inform us immediately.
We will assist you in the warranty claim process and coordinate with the manufacturer on your behalf.
Dispute Resolution
In the event of any dispute or disagreement, we will work with you to reach a fair and amicable resolution.
If necessary, disputes will be subject to the laws of England and Wales and resolved in the courts of the same jurisdiction.
Amendments
UK Pools and Spas reserves the right to modify these terms and conditions at any time without prior notice.
Any changes will be communicated to you before providing further services.
By availing pool repair services from UK Pools and Spas, you acknowledge that you have read, understood, and agreed to these terms and conditions.
UK Pools and Spas HVAC Division – Terms and Conditions
Definitions
• “We,” “Us,” “Our,” or “UK Pools and Spas HVAC Division” refers to the heating and ventilation service provider.
• “You,” “Your,” or “Customer” refers to the client availing heating and ventilation services.
• “HVAC products” refer to any equipment, accessories, or parts related to heating, ventilation, and air conditioning systems.
Heating and Ventilation Services
UK Pools and Spas HVAC Division will provide professional heating and ventilation services using qualified technicians to the best of our abilities.
We strive to complete the service work promptly, but timelines may vary depending on the complexity of the project.
Manufacturer’s Warranty on Parts
For all heating and ventilation services that involve the replacement of parts, we will use genuine parts or components recommended by the equipment manufacturer.
The replaced parts may come with a manufacturer’s warranty, which will be passed on to you. The terms and duration of the warranty will be specified in the product documentation or packaging.
Service Fees and Payments
Service fees will be discussed and agreed upon before commencing any work.
The cost of replacement parts and materials will be included in the total service fee, and a breakdown will be provided upon request.
Payment for the services is due within 30 days of completion of the work, unless otherwise agreed in writing. Any late payment will be charged in line with the Late Payment of Commercial Debts (Interest) Act 1998.
Until full payment is received, all serviced or repaired property shall remain the property of UK Pools and Spas HVAC Division.
Customer Responsibilities
It is your responsibility to provide accurate information about the heating and ventilation requirements, and any known issues related to the equipment must be disclosed.
You must ensure that there is proper access to the relevant areas and equipment for our technicians to perform the necessary work.
You shall provide uninterrupted access to these areas and ensure clean, dry storage space for our tools and materials during the service period.
It is believed that all isolation and utility supplies required for the work are in good working order. In the event that these supplies are found to be faulty or not in good working condition, resulting in additional costs for UK Pools and Spas HVAC Division, such additional costs will be borne by you.
Delays and Charges
Any delay caused by other contractors or external factors not within the control of UK Pools and Spas HVAC Division may result in additional charges.
Additional charges for delays will be based on a day rate per technician present at the site.
Limitation of Liability
While UK Pools and Spas HVAC Division will make every effort to ensure high-quality service work, we shall not be liable for any damages, losses, or injury arising from the use of our services or HVAC products.
Warranty Claims
If you believe that a repaired part is defective or fails within the manufacturer’s warranty period, please inform us immediately.
We will assist you in the warranty claim process and coordinate with the manufacturer on your behalf.
Dispute Resolution
In the event of any dispute or disagreement, we will work with you to reach a fair and amicable resolution.
If necessary, disputes will be subject to the laws of [Region/Country] and resolved in the courts of the same jurisdiction.
Amendments
UK Pools and Spas HVAC Division reserves the right to modify these terms and conditions at any time without prior notice.
Any changes will be communicated to you before providing further services.
By availing heating and ventilation services from UK Pools and Spas HVAC Division, you acknowledge that you have read, understood, and agreed to these terms and conditions.
Shop Sales
Terms and Conditions of Sale
1. Introduction
These terms and conditions govern your use of the online shop of UK Pools and Spas, a UK-based company trading under UK laws. By purchasing products from our website, you agree to be bound by these terms. Please read them carefully before making a purchase.
2. Definitions
“We”, “us”, “our” refer to UK Pools and Spas, a UK-registered company.
“You” refers to the customer purchasing products through our website.
“Products” refers to all items available for sale, including mechanical swimming pool equipment and chemicals.
3. Orders and Acceptance
All orders placed on our website are subject to acceptance by us. Once an order is placed, you will receive a confirmation email. This does not constitute acceptance of your order. A contract is formed only when we dispatch the products to you.
4. Product Descriptions
We strive to ensure that all descriptions and images of products on our website are accurate. However, minor differences may occur, particularly regarding the appearance of products. It is your responsibility to ensure the products meet your specific requirements before placing an order.
5. Prices and Payment
All prices listed on the website are in GBP.
Prices may change at any time without notice, but you will always pay the price displayed at the time of order.
Payment must be made in full before dispatch. We accept major credit and debit cards and other payment methods specified at checkout.
6. Delivery
We aim to dispatch products within 7 working days after receiving payment.
Shipping costs will be calculated at checkout and added to your total order.
Delivery times may vary depending on location and availability of stock. We are not responsible for delays beyond our control.
If you fail to accept delivery or provide insufficient delivery details, additional fees may apply for re-delivery.
7. Risk and Title
Ownership of the products transfers to you once full payment is received, and risk passes on delivery.
8. Cancellations, Returns, and Restocking
Right to Cancel: You have the right to cancel your order within 14 days of receiving your products, as per the Consumer Contracts Regulations. To cancel, please contact us in writing.
Returns: Products must be returned within 14 days of cancellation, unused, and in their original packaging. You are responsible for return shipping costs. Refunds will be processed within 14 days of receiving the returned products.
Restocking Fee: A restocking fee of up to [X]% of the product price may apply for certain items returned unless they are faulty or incorrectly supplied.
Exceptions: We do not accept returns of chemicals or custom-made items unless they are faulty.
9. Faulty or Damaged Products
If you receive a faulty or damaged product, please contact us within 48 hours of delivery. We will arrange for a replacement or refund. Products must be returned in their original condition. We will cover the cost of return postage for faulty items.
10. Product Usage
Mechanical Products: Mechanical items, including pumps, filters, and heaters, should be installed and maintained by qualified professionals. Incorrect installation or misuse may void any warranty.
Chemicals: Pool chemicals must be used according to the instructions provided. We are not liable for any misuse of chemicals or resulting damage.
11. Limitation of Liability
We are not liable for any indirect, special, or consequential losses arising from the use or purchase of products from our website. Our total liability in any instance shall not exceed the amount paid for the products.
12. Warranties
Where applicable, certain products may come with a manufacturer’s warranty. We will pass on the benefit of any such warranties to you. However, we are not responsible for any manufacturer defects.
13. Data Protection
Your personal information is handled in accordance with our Privacy Policy, which is available on our website.
14. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.